Terms & Conditions

Crystal Mark

Please pay particular attention to clause 7 (Limiting our liability), clause 6.9, clause 8.4.4 and clause 8.5.

You are entering into this contract on the date shown in the proposal.

Agreed terms

1

1.1 Definitions

Business day – a day other than a Saturday, Sunday or public holiday in England, when banks in London are open for business.

Charges – the charges you will pay us for providing the services, as set out in clause 6, over the page or in the proposal (as the case may be).

Conditions – these terms and conditions.

Contract – the contract between you and us for providing the services set out in the proposal over the page (if this applies) and in these conditions.

Control – in relation to a company, the beneficial ownership of more than 50% of the issued share capital of a company or the legal power to direct or appoint someone else to direct the general management of the company. In relation to a partnership or limited liability partnership, control means the right to a share of more than half the assets, or of more than half the income of the partnership.

Fire equipment – the fire extinguishers, fire alarms, emergency lighting, dry risers, fire hydrants, suppression systems and any associated equipment listed in the proposal or over the page.

Initial term – the length of the contract as shown in the proposal.

Maintenance – the inspection and testing of your fire equipment.

Premises – your premises as shown in the proposal.

Proposal – the description or specification of the services we provide in writing to you.

Services – the services we will provide, under this contract, as set out in the proposal.

Standard – the industry standard which applies to maintenance of the fire equipment.

VAT – value added tax charged under the Value Added Tax Act 1994.

Visit – a visit to the premises to carry out the services.

Working hours – 8am to 5pm on business days.

1.2

1.2.1 If we refer to an act of Parliament or piece of legislation, it includes any amendments to it and any legislation linked to it.

1.2.2 When we refer to writing or written, this includes email.

1.2.3 In this contract: ‘we’, ‘us’ or ‘our’ means Walker Fire (UK) Limited (01554539) of Unit 81 Roman Way Industrial Estate, Ribbleton, Preston, PR2 4BB and ‘you’ or ‘your’ means the customer named in the proposal.

2. Start of the contract and how long it lasts

The contract will begin on the date when it has been signed by both you and us, or when we begin providing the services, and (if stated in the proposal) will continue for the initial term, unless we or you end it in line with clause 8. At the end of the initial term, this contract will automatically extend for 12 months (extended term). At the end of each extended term, it will extend again for another 12 months. Either you or we may give written notice to the other (no later than 12 months before the end of the initial term or the relevant extended term) to end this contract at the end of the initial term or the relevant extended term, as the case may be.

3. Services

3.1 We will supply the services to you in line with the proposal in all material respects.

3.2 We will do all we reasonably can to meet any performance dates shown in the proposal, but any dates will be estimates only and time will not be an essential part of performing the services (for example we will not have materially broken the contract by failing to keep to any performance dates).

3.3 We can change the proposal if necessary to keep to any laws or regulatory requirements which apply if the change will not have a significant effect on the nature or quality of the services. We will let you know if we do this.

3.4 We will carry out the first visit on or around the date shown over the page or in the proposal. At this visit we will inspect the fire equipment to make sure it keeps to the standard and is not obsolete. If we decide that the fire equipment needs alterations, modifications or upgrades, we will give you a proposal and quotation to carry out the work needed so we can maintain the fire equipment for the length of the initial term. If you do not agree to the work being carried out, we will have the option to end the contract immediately. This means we will not have to carry out any further visits until the necessary work has been carried out.

3.5 We will carry out maintenance and repairs, refills or provide replacement parts to any extra fire equipment not shown in the proposal, unless you say otherwise. We will charge you for any work we carry out on the extra fire equipment at our standard rates, which we may amend from time to time.

3.6 If you ask for any visits which are not included in the proposal, we will charge you at our standard rates for any extra work we carry out during the visits.

4. Supplying the services

4.1 We will supply the services to you in line with the contract.

4.2 In supplying the services, we will:

4.2.1 do what we reasonably can to perform the services with reasonable care and skill and to the standard;

4.2.2 do what we reasonably can to follow all reasonable health-and-safety rules and regulations and security requirements that apply at the premises (which you have told us about) as long as we will not be liable under the contract if, as a result of doing this, we are breaking any of our responsibilities under the contract;

4.2.3 only provide the services during working hours;

4.2.4 carry out our first visit within 30 days of the date shown in the proposal and any future visits will be

made as shown in the proposal;

4.2.5 after each visit where we carry out maintenance, give you a certificate to show that we have inspected the fire equipment and supplied any refills, spare parts or other necessary equipment.

5. Your responsibilities

5.1 You must do the following.

5.1.1 Co-operate with us in all matters relating to the services.

5.1.2 Make sure that any information you give us for the proposal is complete and accurate.

5.1.3 Give us, our agents, subcontractors, consultants and employees access to the premises, and all information and other facilities we or they may need.

5.1.4 Give us, in a reasonable time, any information we may need, and make sure that it is accurate and complete in all material respects.

5.1.5 Tell us about all health-and-safety and security requirements that apply at the premises.

5.1.6 If we do not provide the services or carry out the visits on the dates shown in the proposal, you will give us the opportunity to do so by giving us 30 days’ written notice.

5.1.7 Tell us about any changes which might affect the fire equipment, including (but not limited to) extensions to the premises, changes to the fabric of the premises or changes to its layout.

5.1.8 Give us (at your cost) all access equipment that we might need (for example, scaffolding and ladders) and make sure that the equipment is safe to use.

5.1.9 Keep to and not break any relevant health-and-safety laws and regulations, including those relating to electrical safety.

5.1.10 Use and maintain the fire equipment in line with any instructions we give you. If we have not installed the fire equipment, you must make sure that you use and maintain the fire equipment in line with any instructions given to you when it was installed.

5.1.11 Make sure that suitable insurance is in place to insure you against any losses you might suffer as a result of the fire equipment being faulty.

5.1.12 While we are maintaining the fire equipment, it may not be fully operational. By law, you must make sure that you make other suitable arrangements to make sure you have effective protection if there is a fire.

5.1.13 Keep to and not break any extra responsibilities set out in the proposal.

5.2 If we are prevented from or delayed in carrying out our responsibilities under the contract by any act, or failure to act, by you, your agents, subcontractors, consultants or employees, we will:

5.2.1 not be legally responsible for any costs, charges or losses you suffer that arise directly or indirectly from the prevention or delay;

5.2.2 be entitled to payment of the charges despite any prevention or delay; and

5.2.3 be entitled to recover any extra costs, charges or losses we suffer that arise directly or indirectly from the prevention or delay.

6. Charges and payment

6.1 We will provide the services and you will pay us the charges in line with this clause 6.

6.2 We will send you invoices for the charges (plus VAT if this applies) at such times as we reasonably decide. You must pay the charges within 30 days of the date of each invoice in line with this clause, unless we have agreed a direct debit payment plan with you.

6.3 We will not include the following in the charges and we will charge for them separately:

6.3.1 equipment or replacement parts which are no longer manufactured or readily available;

6.3.2 equipment that is outside the manufacturer’s recommended operational life;

6.3.3 radio-equipment batteries and assemblies;

6.3.4 wiring and cable infrastructure;

6.3.5 spare parts needed as a result of neglect, tampering with or misusing the fire equipment or letting off a fire extinguisher for an improper purpose; or

6.3.6 any charges where we try to visit but you will not give us access to the premises or carry out the services.

6.4 We will be entitled to change the charges at the end of the initial term and any extended term. We will also be entitled to change the charges at any time if we have to pay extra costs as a result of any change to the law which affects how we perform the services and which comes into force after the date of this contract.

6.5 We will send you invoices for any extra charges (plus VAT if this applies).

6.6 You must pay each invoice due, within 30 days of the date of the invoice, to a bank account we have told you about in writing.

6.7 If you fail to make any payment due to us under the contract by the due date for payment, without affecting any of the action we can take under clause 8 (Ending the contract), the following will apply.

6.7.1 You will pay interest on the overdue amount from the due date until you pay the amount you owe, whether before or after a court judgment. Interest under this clause will be added each day at 8% a year above the Bank of England’s bank rate (but will be 8% a year for any period when that bank rate is below 0%).

6.7.2 We may suspend all services until you have paid us in full.

6.8 You must pay us all amounts due under the contract without taking off, or off-setting against, any amount we may owe you (other than any tax which may be required by law).

6.9 If you break the contract, we may have to pay professional fees in taking action against you. As a result, you must indemnify us against all reasonable legal costs and all other reasonable professional costs and expenses we have to pay arising out of or in connection with you breaking the contract.

7. Limiting our liability

7.1 Nothing in the contract will limit or exclude our liability for:

7.1.1 death or personal injury caused by our negligence, or the negligence of our staff, agents or subcontractors;

7.1.2 fraud or fraudulent misrepresentation;

7.1.3 breaking the terms implied by section 2 of the Supply of Goods and Services Act 1982 (ownership and quiet possession); or

7.1.4 any other liability which we cannot limit or exclude by law.

7.2 Depending on what we say in clause 7.1, we will not be legally responsible to you in any way (including

negligence), for breaking a statutory duty, or otherwise, arising under or in connection with the contract for:

7.2.1 loss of profits;

7.2.2 loss of sales or business;

7.2.3 loss of agreements or contracts;

7.2.4 loss of expected savings;

7.2.5 loss of use or corruption of software, data or information;

7.2.6 loss of or damage to goodwill; or

7.2.7 any indirect loss.

7.3 Depending on what we say in clause 7.1, we will not be liable for more than 110% of the charges you have paid under the contract.

7.4 As far as we are allowed to do so by law, we will exclude the conditions implied by sections 3, 4 and 5 of the Supply of Goods and Services Act 1982 from this contract.

8. Ending the contract

8.1 Without affecting any other right or action available to us, we may end the contract immediately by giving you written notice if:

8.1.1 you fail to pay any amount due under the contract on the due date for payment;

8.1.2 there is a change of control in relation to your business;

8.1.3 you give us incorrect information in the proposal;

8.1.4 you refuse to allow us to carry out the work needed to the fire equipment as explained in clause 3.4;

8.1.5 we are not satisfied with the result of any credit check on you;

8.1.6 you break any material term of the contract and this cannot be put right or (if you can put the situation right) you fail to do so within 14 days of us telling you to do so;

8.1.7 you enter administration or provisional liquidation or make any arrangement with your creditors (other than in relation to a solvent restructuring), are wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), have a receiver appointed over any of your assets or stop carrying on business or, if the step or action is taken in another state or country, in connection with any similar procedure in the relevant state or country;

8.1.8 you suspend, or threaten to suspend, or stop or threaten to stop continuing all or a substantial part of your business; or

8.1.9 your financial position deteriorates to such an extent that we do not believe you can fulfil your responsibilities under the contract.

8.2 You may end the contract within 14 days of the date of this contract, in which case clause 8.4.4 will not apply.

8.3 Depending on what we say in clause 8.5, you may end the contract during the initial term by giving us 12 months’ written notice.

8.4 When the contract ends for whatever reason, the following will apply.

8.4.1 You must immediately pay us all our unpaid invoices and interest and, for services supplied but which we haven’t yet invoiced you, we may send you an invoice, which you must pay as soon as you receive it.

8.4.2 Any condition of the contract that is intended to come into or continue in force on or after the end date of the contract will stay in full force and effect.

8.4.3 Ending the contract will not affect any of our or your rights, remedies or responsibilities that apply up to the date the contract ends, including the right to claim damages for breaking the contract which existed at or before the date the contract ended.

8.4.4 Depending on what we say in clause 8.2, if the contract ends before the end of an initial term or extended term, you will pay all charges which would have been due till the end of the initial term or extended term (as the case may be). You agree that the contract, in many cases, involves providing new fire equipment and the cost of that equipment is covered by the charges over the term of the contract. As a result, you acknowledge that this clause is fair and reasonable. This clause will not affect any other right or action we have available to us.

8.5 If you fail to give the necessary notice in line with clause 2 or clause 8.3, without affecting any other rights or action available to us, we can charge you a £50 administration fee.

9. General

9.1 Neither you nor us will have broken the contract or be legally responsible for delay in carrying out, or failing to carry out, any of your or our responsibilities if the delay or failure results from events, circumstances or causes beyond your or our reasonable control.

9.2 Transferring the contract and other dealings

9.2.1 You must not transfer, charge, subcontract, declare a trust over, or deal in any other way with, any of your rights and responsibilities under the contract without getting our written permission beforehand.

9.2.2 We may at any time transfer, charge, subcontract, declare a trust over, or deal in any other way with any of our rights under the contract.

9.3 Confidentiality

9.3.1 You and we agree that at any time during the contract, and for five years after the contract ends, neither of us will reveal to any person any confidential information concerning the business, customers, clients or suppliers of the other, except as allowed under clause 9.3.

9.3.2 We or you may reveal the other’s confidential information:

9.3.2.1 to employees, officers, representatives, subcontractors or advisers who need to know the information for the purposes of carrying out your or our responsibilities under the contract (and we and you will make sure that all employees, officers, representatives, subcontractors or advisers keep to this clause 9.3); and

9.3.2.2 as may be required by law, a court or any government or regulatory authority.

9.3.3 Neither you nor we will use the other’s confidential information for any purpose other than to carry out the responsibilities under the contract.

9.4 Entire agreement

9.4.1 The contract is the entire agreement between you and us and replaces all previous agreements, promises, assurances, guarantees, representations and understandings (whether in writing or otherwise).

9.4.2 In entering into the contract, you and we will not rely on any statement, representation, assurance or guarantee (whether made innocently or negligently)

that is not set out in the contract. You and we will have no claim for innocent or negligent misrepresentation or

negligent misstatement based on any statement in the contract.

9.4.3 These conditions apply to the contract and to the exclusion of any other terms that you aim to impose or which are implied by trade, custom, practice or course of dealing.

9.5 We will not make any change to the contract unless agreed in writing by you and us.

9.6 Waiver

9.6.1 If we do not enforce any right or remedy under the contract or by law that we may have, that right or remedy will only be waived if given in writing. It will not mean that we will waive any other right or remedy we may have if you break or fail to fulfil the contract in the future.

9.6.2 If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you for breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide services, you will still need to make the payment at a later date.

9.7 Each clause of this contract operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining clauses will stay in full force and effect. If any court or relevant authority decides that any provision of the contract is unlawful, both you and we will negotiate in good faith to amend the provision so that, as amended, it is lawful and enforceable.

9.8 Notices

9.8.1 Any notice or other communication given in connection with the contract will be in writing and will be:

  • delivered by hand or by first-class post or other next-working-day delivery service at your or our registered office (if a company) or main place of business (in any other case); or
  • sent by email.

9.8.2 We will treat a notice or other communication as being received if:

  • delivered by hand – when it is signed for, we receive a delivery receipt or at the time the notice is left at the proper address;
  • sent by first-class post or other next-working-day delivery service – at 9 am on the second business day after posting or at the time recorded by the delivery service; or
  • sent by email – on the next business day after it is sent.

9.8.3 This clause will not apply to serving any proceedings or other documents in any legal action

9.9 The contract does not give anyone else any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any term of the contract.

9.10 The contract will be governed by English law and any disputes or claim in connection with it will be settled by the courts of England and Wales.