Privacy Policy

As our valued customers and prospective customers, we ask that you read this privacy notice carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

1. Who We Are

Walker Fire (UK) Ltd, and its subsidiary company; Fire Defence (NI) Ltd, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘joint controllers’ of that personal information for the purposes of those laws.

2. How To Contact Us

If you have any queries or questions regarding this Privacy Notice, please contact our Data Protection Manager, Deborah Rowcroft;

Email: dpm@walkerfire.com

Write to: Walker Fire (UK) Ltd, Unit 81 Roman Way Industrial Estate, Preston, Lancashire, PR2 5BB

Telephone: 01772 693777

3. The Personal Information We Collect and Use

In the course of our business activities we collect the following personal information when you provide it to us:

4. How We Use Your Personal Information

We use your personal information to:

5. Who We Share Your Personal Information With

We may share your personal data with third parties, including third-party service providers, in order to deliver our end to end service to you as our customer.

We may also share your data with third parties in the following circumstances;

a) If we are under a legal or regulatory duty to do so;

b) If it is necessary to do so to enforce our contractual rights;

c) To lawfully assist the police or security services with the prevention and detection of crime or terrorist activity;

d) Where such disclosure is necessary to protect the safety or security of any persons and/or;

e) Otherwise as permitted under applicable law.

We require third parties to respect the security of your data and to treat it in accordance with the law.

6. Whether Information Has to be Provided By You, and if so Why

The provision of individual contact names, email addresses, telephone numbers and fax numbers, are required from you to enable us to deliver our services to customers and prospective customers. We will inform you at the point of collecting information from you, whether you are required to provide the information to us.

7. How Long Your Personal Information will be Kept

We will retain your data for as long as is reasonably necessary for the required services to be provided to you. It will not be retained indefinitely of for reasons incompatible with relevant data protections legislation, including the General Data Protection Regulation.

8. Reasons We Can Collect and Use Your Personal Information

Our lawful bases for collecting and using your personal data are Legitimate Interest and that such collection and usage of personal data is necessary for the performance of or relating to a contract(s).

We only process data proportionately and in the least intrusive manner possible.

9. Your Rights

Under the General Data Protection Regulation you have a number of important rights free of charge. In summary, those include rights to:

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individual’s rights under the General Data Protection Regulation. Website link; https://ico.org.uk/

If you would like to exercise any of those rights, please:

10. Keeping Your Personal Information Secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

11. How to Complain

We hope that our Data Protection Manager, can resolve any query or concern you raise about our use of your personal information.

The General Data Protection Regulation also gives you the right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred.

The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or The Information Commissioner, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5A.

12. Changes to this Privacy Notice

We want you to feel reassured in terms of how we handle your personal data and so we aim to meet high standards.

We reserve the right to change this notice as and when required and in doing so, we will inform you – usually by email, by post and/or by publishing the updated content to our website. www.walkerfire.com

13. Do You Need Extra Help?

If you would like this notice in another format (for example: audio, large print, braille) please contact us (see ‘How to contact us’ above).

We thank you for taking the time to read this notice.